Support
Existing customer? Start here.
Fastest route is the customer-care number. For non-urgent issues, WhatsApp or email and we'll pick it up within working hours.
Remote support
Most issues are resolved in a remote session. Our engineer will ask you to install one of these and share the ID shown:
- AnyDesk — preferred
- TeamViewer QuickSupport
What to have ready
- Your company name and the product (Rade, Rise, Pathshala…).
- The exact error message or a screenshot.
- What you were doing when it happened, and whether it affects one user or everyone.
Annual maintenance
AMC customers get defined response times, included updates for GST and statutory changes, and priority scheduling for on-site visits. Ask your account contact if you're unsure whether your AMC is current.